Frequently Asked Questions

 

 

How do I Set up a Wishlist Account?

In order to submit your Wishlist to us, save your Wshlist for later or print your Wishlist to bring into our showroom you will need a Wishlist Account.

To set up a Wishlist Account click the Signup link at the top left of our web pages. You will only need to provide the details requested once and upon submission will be able to login and save multiple Wishlists for future reference.

You will be able to manage your personal details via your Wishlist Account and may unregister at any time by emailing sales@tubsandloos.co.uk.

Click here to be directed to the Signup page.

 

How do I Sign in to my Wishlist Account?

To login to your Opulenza Wishlist Account simply click the Login link located top left of our web pages. You will be asked to provide the Email Address and Password you specified upon initial signup.

Click here to be directed to the Login page.

 

How do I Reset my Password?

If you have forgotten or misplaced your Opulenza Wishlist Account Password you can request a reminder by clicking the Login link located top left of our web pages.

From here you can click the Forgotten Password Link and provide the Email address you specified upon initial signup. We will then send you an email explainging how to 'reset' your password.

Click here to be directed to the Forgotten Password page.

 

How to Save a Wishlist?

To save a Wishlist you will first need to create a Wishlist Account - click here for details.

Once you have a Wishlist Account you will be able to browse our website and add products to your Wishlist. The Wishlist may then be saved into your Account for later reference. The Save Wishlist button is located at the bottom of your Wishlist and you are also able to delete, print and submit your Wishlist to Opulenza Admin.

 

How do I Place an order on the website?

We currently don’t accept orders online due to strict trading policies by some of our Brands manufacturers. This is because most of the brands we represent see the need for Excellent customer service, Indepth product knowledge and need for their products to be appreciated in full by physically seeing and touching their products. We and they both believe this can only be done from a showroom environment and not via a website.

If you live too far away to visit our showroom and are interested in purchasing from us please contact us to see what we can arrange to assist you.

 

What is your returns policy?

Any products that we carry in our own on site stock can be returned within 28 days of purchase with a valid Opulenza itemised receipt/invoice for a full refund. If you have paid by credit or debit card we also need a copy of this receipt to issue a refund. If you are unsure which items are from our onsite stock please ask a member of staff.

If you wish to return an item that has been ordered in for you (not from our own on site stock) we may able to send this back to our supplier. In cases such as these we are charged a re-stocking fee and so have to deduct this for any refund given. This restocking charge can be either a fixed charge or a percentage of the RRP. 

Some suppliers have a policy of inspecting goods / packaging for damage and or missing parts before issuing us a refund. If this is the case we will refund you once we have received a refund from our suppliers less any applicable charges.

 

If I can’t see a product on your website does that mean you don’t supply it?

Absolutely not. Believe it or not our inventory of accessible items is nearing 750,000 items and this is only what we have on our computer system. Of the brands we have shown on our website we try our very best to show everything in the ranges. As our brands are continually adding to their portfolio there may sometimes be a delay in the item showing on our website.

If you cannot see what you are looking for on our website please contact us, were always happy to chat.